Why isn’t my promotion code working?
AnswerIf you’re experiencing difficulties with your promo code, be sure to read the promo code’s requirements carefully for valid offer period and restrictions. Please note that promotional codes cannot be combined with other promotions. Promo codes are valid only at MYOBcosmetics.com. Only one promo code may be used per order.
What should I do if I receive an error message during checkout?
AnswerIf you receive this error message:
Please try another card, or give us a call at (TBD).”
Please try the following:
• Contact your bank to make sure there are sufficient funds in your account.
• Make sure you are entering the credit card’s CVV and billing information correctly.
• Make sure your billing name, address and phone number matches that of the credit card used for payment.
If none of these work, please call our Customer Care team at (TBD) (M-F 9:00am-4:00pm EST)
Where can I buy M.Y.O.B. Cosmetics products?
In the U.S., M.Y.O.B. Cosmetics products are available at the following locations:
How can I receive samples?
AnswerSamples are available during events which we are present and those that are apart of MYOB’s PR List. Unfortunately, we do not mail out samples by request.
Does MYOB Cosmetics offer discounts/samples for makeup artists?
AnswerAt this present time M.Y.O.B. Cosmetics only offers discounts via flash sales and social media channels.
How can I find out about becoming an authorized seller or franchising with M.Y.O.B. Cosmetics?
AnswerYour interest is appreciated! M.Y.O.B. Cosmetics products are sold exclusively at MYOBCosmetics.com.
How will I know if my order has been received?
AnswerAn order confirmation will appear as the final step in your order and you’ll receive an email confirmation with an order number and brief summary of your new purchase! Once your order has shipped, you’ll receive an additional confirmation email.
How do I cancel an order?
AnswerYou’re able to cancel within 30 minutes of placing an order! (TBD for digital cancellation process)
How do I change an order?
AnswerOnce an order is placed, we are unable to make any changes to the order. If you need help with a new order, please call our team at (TBD) (M-F 9:00am-4:00pm EST)
Is it safe to use my credit card on your site?
When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. Check the security of your connection by looking at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from “http” to “https.”
When entering a new shipping address, you may be prompted to re-enter your credit card information. This procedure is done to ensure the maximum safety for your personal data.
What should I do if I see a pending charge on my credit card statement?
AnswerWe will only charge your credit card when your order ships. The transaction you’re seeing isn’t an actual charge. It’s a temporary authorization hold that was created when you attempted to place your order. This authorization hold will be removed within 5 to 7 business days and the funds will be released back to your account.
Where can I find my tracking information?
AnswerOnce your order has shipped, you’ll receive a confirmation email.
What shipping options are available?
AnswerStandard, 2nd Day (if ordered prior to 12pm EST).
Can you tell me more about expedited shipping?
AnswerOrders must be placed before 12pm EST / 3pm PST to be processed on the same business day. Delivery time does not include Saturdays, Sundays or holidays. Expedited shipping methods are not available to P.O. Boxes, APO/FPO/DPO addresses, Hawaii, or Alaska.
Can you tell me more about shipping to Hawaii, Alaska, P.O. Boxes, APO/FPO/DPO addresses?
AnswerHawaii/Alaska and P.O. Boxes: Orders shipped to Alaska, Hawaii, and P.O. Boxes generally take 5-7 days, although remote areas can take a bit longer. We do not offer expedited shipping to these addresses.
APO/FPO/DPO: We ship to military and diplomatic addresses via USPS. Transit times vary based on location – domestic shipments generally take about 4-7 business days.
What happens if my shipping is undelivered or refused?
AnswerWe will charge a $15 fee for any undelivered or refused shipments to cover delivery and processing fees. This amount will be deducted from your refund. To avoid an undelivered or returned package, please ensure that the address you’ve indicated is correct.
Does MYOBCosmetics.com ship internationally?
AnswerMYOBCosmetics.com does not currently ship outside the United States.
I live in a U.S. territory. Will you still ship to me?
AnswerYes! M.Y.O.B. ships to all U.S. states & territories, including Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, U.S. Minor Outlying Islands & American Samoa, as well as APO/FPO/DPO addresses.
Can I ship my order to the U.S. but pay with an international billing address?
AnswerAll U.S. orders must be paid for with a credit card linked to a U.S. billing address.
What is the return policy?
AnswerAt this present time all sales are final.
What is the status of my refund?
AnswerPlease call our team at (TBD) (M-F 9:00am-4:00pm EST).
Can I use my M.Y.O.B. Cosmetics gift card online?
Why has my favorite product been discontinued?
AnswerMYOB tends to alter its product like to make room for new ones.
Are MYOB products hypo-allergenic?
AnswerM.Y.O.B. Cosmetics does not test for or claim that our products are hypo-allergenic (least likely to cause an allergic reaction) or non-comedogenic (does not cause pimples & blackheads). If you have a specific allergy, please review the ingredients which are listed on the product page and contact your general practitioner to determine if a product is suitable for your skin.
Does MYOB test on animals?
AnswerM.Y.O.B. Cosmetics products are NOT tested on animals. As assured by our manufacturer’s suppliers, raw materials purchased by our manufacturer are not tested on animals and we do not test our finished products on animals. This is in regulation with E.U. cosmetic standards.